Developed and institutionalized corporate-wide project and program standards, governance, best-practices, delivery efficiency, and executive communications globally. Directed the RFP process and customized development/implementation of several major vendor applications. Ensured a resource management plan was instituted for steady-state. Without communication skills, a PMO Manager can never hope to make a success of their job. With PMO practitioners, this list pretty much sums up … Authored Risk Management, Requirements Gathering and Requirements Management processes. Championed program management on prototypes and application platforms development by collaborating with customers and business partners. Developed and delivered training on Microsoft Project Professional 2007, Project Server 2007, SharePoint 2007. Delivered the work using a waterfall methodology. Developed a client-facing project report card capturing key performance indicators (KPI). Collected and analyzed data based on project and task entries in Clarity (operation system) and ledger. Technical PMO competencies are the more tangible areas of project, programmes, portfolios or PMOs that a practitioner is carrying out. Below we've compiled a list of the most important skills for a PMO Manager. Consider the sheer number of people they need to work with on a daily basis. If they don’t have an idea what to do it usually means that this task didn’t spark their interest. Hard skills can be equated to expert knowledge on how to operate that machine or make the thing work technically. Managed Project Budget on a weekly and monthly basis using SAP. Managed quarterly portfolio review process. Designed scalable framework (aligned with CMM KPAs). Managed a portfolio of 9 projects including an enterprise wide replacement and redesign of the core business and client system. Developed and engaged project teams totaling more than 25, including PM, BA, QA and SME resources. Coordinated of all related transactions with the other business units to facilitate software application development and infrastructure projects. Prepared documents containing the project cost estimates and the time schedule and resource allocation for each project. Provided performance revenue and expenditure reports to CIO for fiscal records. It concludes with practical action planning steps for leading the PMO and incubating leadership within the PMO staff. Implemented SharePoint governance and drive overarching process Developed and executed communication plan for annual planning cycle. Developed Key Performance Indicators (KPI) for project and program level reporting. Established a Project Management Office in a technical software environment. Selected as Lead Global Project Manager for the HBF Global ERP Transformation Project PMO. Decide on a grading legend: Either numbers or words, for example, 0 through 5 where 1 is low competency, 5 is very high competency and 0 is “Not relevant”. Created, administered and measured the project management and business analysis standards, best practices, processes and procedures. At MATRIX, we believe in the power of a cohesive unit emphasizing teamwork and collaboration. Managed and mentored Project Managers, Scrum Masters, Business Analysts, and Product Owners. Organized and facilitated monthly Portfolio Planning, modeling, budgeting, forecasting, prioritization, and performance reporting with Leadership Team. Developed remote enterprise application training programs including interactive computer-based training with click-to-learn functionality for end users. Deployed the program performance management process on Navy helicopter programs. This tool can be easily reviewed and needs to be updated regularly. Created demand management process for resource allocation and capacity management process improvement. It can also be used as an input during a performance review. A properly equipped Information Technology Project Management Organization leader can be a catalyst for PMO maturation. Yet it is also imperative that PMO professionals take control now and address some of the current gaps in their own PMO knowledge, skills and career development. Supported onshore PMs, business users and other stake holders in setup, monitoring and reporting IT projects. This can be split into a group of skills, for example: Technical, managerial, generic, etc. Developed governance for project management and project portfolio prioritization, which resulted in strategic alignment of project selection and faster delivery. Implemented ITIL and Service Management functionality, including change, problem and incident management. Interfaced with customer, stakeholders, and upper-management to confirm and manage modification of integration projects including System and Business Requirements. PMOs need basic project management features such as task management, workflow management and planning tools, along … Developed test plans for various application development life cycles and managed application testing. Leveraged superior subject matter expertise for Legal and Regulatory projects that included Solvency II and Data Governance. Assisted Project Managers create Project Schedules and integrate Microsoft Project Schedules with Clarity, Contract and Budget management. Liaised with the Business Relationship Manager, CIO. The key step of a skill matrix is to identify the job description, roles, and responsibility of the employees and the skills and capabilities required by an individual to fit a particular role. Developed and implemented resource management processes. Implemented quality assurance methodologies in include utilizing waterfall development as well as agile development to ensure program success. Utilized SharePoint, Livelink, SAP, Concur, WebEx, and the Microsoft Suite of products including Project server. Developed RFP for Customer Relationship Management software. Analysed PPM solutions to support improved project oversight and progress tracking. Technical, Generic, Business or Project Management). Conducted post-implementation assessments and follow-through to assist in achieving normal status. 0 – Undefined A PMO doesn’t exist, or exists in a very minor, invisible capacity. Developed and delivered training instilling concepts and best practices inherit to PMI and global industries. Developed a Project Management Office for Micro Focus' North American Professional Services organization. Developed and executed advanced and specific project management training to senior level project management professionals. Created the PMOs new project delivery methodology based on PMI's PMBOK guide. Promoted Agile/Scrum practice with management and project teams. It is recommended that each grade will be given a specific color (using the “Conditional Formatting” option). Facilitated adherence to project and enterprise change management processes. Provided direction for multi-industry engagements involving company restructuring, LEAN Program Operations, Continuous Quality and Process Improvement. Division PMO 3. Business Unit PMO 4. Spearheaded initiative with Enterprise Architecture team to document Mega Processes for the purposes of establishing business architect domains. Implemented PMI based project standards and an earned value reporting system. Ensured proper implementation of Operational processes across India for Wireless Infrastructure. Updated VAT class for ROI region using SAP application. Applied Lean Sigma Methodology for business process improvements. Increased project schedule and cost performances while providing detail information, (KPIs, Dashboard, Capacity). What is the APM Competence Framework? Enterprise PMO 2. Generation, and BAU maintenance and infrastructure. Try and assess the level of interest each team member has with roles which are in their skill set, and that they have been proposed for. If you want to work as a PMO … Directed 6-month long relocation of customer service operation from New Jersey to Indianapolis with minimal support and business disruption. Supported 35 large, medium and small size projects with budget of around $53MM in the Program/Portfolio. Served as interdepartmental liaison for PMs and PDs. Managed relationships and influence key functional and cross-functional business partners. Managed team of more than 10 accountable for business analysis and successful delivery of web initiatives. Developed communication plans in collaboration with internal clients and project teams and execute, measure, and report success against plans. Earned Clear Choice Award (2002) for improved quality and customer service; awarded Restricted Stock, four years. Managed multi-fiscal budget and resource management planning (employees, +4 vendors, outsourced vendors, consultants and temporary). Home > PMO > Getting the Investment for a PMO > p3o-value-matrix. Managed team of Project Managers through mentoring, training, and evaluating their performance for Mortgage Software Maintenance and Enhancement Projects. We have been going through some templates and still do not feel comfortable with what we have found. Managed daily PMO activities for 60+ projects at Children's Hospital Los Angeles, focused on both Development and Infrastructure initiatives. Deployed time tracking, forecasting, metrics, and reporting via Planview and SharePoint. Used PPM tools to manage portfolio, specifically Clarity. Led corporate transition from Waterfall to an Agile-based development methodology. Assisted with defining and enforcing project management procedures. Developed project management methodologies and SDLC processes for consistent and structured delivery of projects. Generated and presented project reports including status, risks, issues, and action items. Established service level objectives and implemented measurement and reporting procedures. Focused on process improvement including achieving CMMI Maturity Level 3 in Risk Management for the PMO and Technology Services. Managed reporting, action items and issue/risk tracking. With the right organizational strategies, you can manage and monitor tasks, statistics, and information in a simplified manner. Essential PMO Tools. Led the execution of the project portfolio, including management of the budget, release schedule, and project resources. Evaluate the employees row by row against each skill and knowledge area listed and assign them rating from “0” to “4”, with “0” indicating ‘Not Applicable’, “1” indicating ‘Beginner’, “2” indicating ‘Intermediate’, “3” indicating ‘Advanced’, “4” indicating ‘Expert’. Established Charter, Scope, Risk Budget 500 plus line Project Plan and Communication Plan for 26 Depts. Another grading example is “Expert”, “Intermediate”, “Novice” or “Not familiar”. Managed the work performance of 17 FTEs as direct reports and varying numbers of consultant staff depending on project scope. Created a Sharepoint 2007 based portal for internal information sharing and collaboration. 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Led executive SOX governance committee to review status and results as well as disposition any exceptions. Implemented portfolio management & project prioritization process for internal approval, reviews & program classification. Facilitated implementation of Project Portfolio Management (PPM) processes and tools. Implemented Project Portfolio Management Tool including time tracking, financial forecasting & basic project schedules. Provided training on SCRUM for the IT organization to increase knowledge of agile project management. Prepared project assessments and weekly, monthly and yearly progress reports for DMV executive management. Worked directly with IT and business units to formulate solution and identify change management requirements. Facilitated turnover by the Development team to QA Test team with release notes sign-off process. Consulted with executive management on project related issues & provided reports to stakeholders. Managed change and promote the continuous improvement of project management related processes. Implemented MS Project Server at Project Office. Project Management Office Roles and Responsibilities. Acquired the services of a certified consulting firm to provide PMI onsite training and certification. Established the organization s SharePoint program, assisted in architecture/design and delivered collaboration features for Safety, HR and IT departments. Provided leadership in managing RFP/SOW processes for onshore/offshore vendor software and business solutions. Delivered PMO services across the Enterprise Systems (ES) organization leveraging the PMO operating model i.e. An effective way to validate the skills and knowledge of his team members, a manager can use an employee skills matrix. Led creation and documentation all departmental processes and procedures. Led program-wide issues management and C-level integration committee. Trained and directed project managers operating in a matrix management environment with development, engineering, and QA in separate organizations. Here are six good reasons to accept a PMO assignment or pursue an opportunity to join one. … Template Enables the PM’s to match employees with tasks. You can do or make something. Implemented CMM, SDLC, Agile PMBOK, methodologies. Led 12 PMI-Certified Project Managers and over 40 range systems modernization projects. There’s a lot of ground to cover when discussing PMO tools: the demands on PMO software are broad and complex. List down the skills and knowledge areas required by the team in the following columns at the top. Managed the transition of implemented solution to operations and implemented processes to enable ongoing post-deployment customer service and support. Transformed department performance by redefining internal processes through the introduction of economies of repetition and workload balancing. Coached and Mentored project management teams to improve project quality and professionalism. Skills matrix template helps project manager to know who of his team members has the capability and skills to do a particular job. You may be interested in viewing the article The real roles across a project or programme. Implemented infrastructure refresh programs for Coca-Cola, Delta, Ahold and Home Depot. Established and maintained relationships with customer executive management to preserve high level of confidence, communications and satisfaction. Created and maintained computerized record management systems to record and process data and generate reports. Tracked and reported project budget vs. actual billing. To the individual: Visibility of which skill each task/role requires, and can easily aim to receive training in them for future projects. Matrix ), RACI (Responsibility Assignment Matrix) and the facilitation of them. Below we've compiled a list of the most important skills for a PMO Manager. Once the evaluation process is complete and the gathered information of the employee’s skills have been captured and incorporated in the excel template, it is advisable to review the final draft with the team members. Assisted with project execution due to the lack of project management processes in the SharePoint group. So competencies are skills or attributes that you need to be able to do the job. Developed critical path schedules, cost estimates, and issue/risk management processes. A Skills Matrix is a table that displays people’s proficiency in specified skills and knowledge, as well as their interest in working on assignments using these skills and knowledge. Managed team of developers in the design and development of web solutions for over 25 business units. Provided portfolio leadership and oversight of 100+ projects with an annual contracted value of approximately $20M. Implemented project QA processes and standards for IT projects, which subsequently became the model for all projects within the company. Provided superior customer resulting in customer loyalty and providing positive ROI on secured hardware and agreements. Managed program schedules for $110M NCMMIS NCLeads program including over 30K tasks within 19 networked schedules. Established Project Portfolio reporting which enabled improved resource balancing and cost tracking of projects. Installed, configured and implemented Project Server 2007 to manage projects and resources. #1 Communication. Developed project plan, communication plan, risk management plan, and managed E2E. Led the organization to the successful delivery of 6 major software/hardware releases and numerous minor and maintenance releases. Worked collaboratively with state agencies to gather business requirements and develop documentation to support the establishment of statewide software standards. PMO leaders need to be skilled in many areas of the business. Created project proposals and ensured successful delivery of key projects. Developed and set policies for PMO Quality and Risk Management. Led a cross functional team in the selection of a PPM tool. Worked with Offshore Dev and QA Team Members. Provided dashboard reports and other the portfolio metrics to Senior Management with recommendations to improve project performance. Developed Communication plan and PMO Training plan. Established and governed $85M portfolio that instituted PMP best practices and gated governance processes. Managed code review to ensure compliance to best practices and design patterns. Ensured customer's business requirements are clearly defined and documented. Created a Governance framework for the development and production projects including corrective action, change requests, etc. Sometimes the more directive PMO will offer hands-on support. Served as the PMO process improvement champion - designing, documenting and implementing streamlined project processes. Developed and executed process improvement roadmap. Assisted the company in reaching CMMI Level 3. Teamed with vendors to identify business process improvement opportunities. If the project has a high level of risk, cost, or complexity, it is recommended that you work with a PMO project manager to determine the level of rigor required. Implemented PMI project Standards and ITIL components for Helpdesk, Networking and Hardware. Managed outsourced vendor relationships through effective clear communication with all levels of management, quickly resolving project issues. Led project to bring IT department within SOX compliance. Developed and implemented PMO standards, implemented gate process, standardize on WBS model and improved communication plan across the enterprise. 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