A free inside look at company reviews and salaries posted anonymously by employees. ”, “  108 reviews of TXU Energy "Our bill was doubled this month almost 600.00 due to something wrong with the thermostat. Their managers do not answer and do not listen to customers. Read full review. There are multiple ways for electric customers to pay their bills including online, by phone, by mail, and in person at almost 4000 contracted payment locations. We're sad about your decision to switch, and that the follow up call was not the best experience we could give. She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill. Our current rates were significantly higher. This company is not yet accredited. A free inside look at company reviews and salaries posted anonymously by employees. Considering i was thinking of switching, glad i called instead. Great company! TXU Energy’s Free Pass (offered every spring/summer) is one of their hottest offers, with free electricity on your 7 highest usage days each month and 9 highest usage days during the summer months. I switched plans thinking it would lower my bill as stated. HOW? A free inside look at company reviews and salaries posted anonymously by employees. Thanks for sharing your positive experience. A link has directed you to this review. “  The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Use the TXU iThermostat™ app to control your thermostat on the go! I closed my account on November to make sure that it does not renew in January. They most likely will match or beat the rate. Learn about TXU Energy's value, customer service, and billing. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Saying even if I choose to leave they won't charge me because "we do not want you to leave with a bitter taste in your mouth about TXU." TXU Energy, “  Versatile services: In looking - I'm also seeing a pattern of almost double usage on a particular day each week. TXU Energy Reviews. Let's see how it goes. Please email us at socialmedia@txu.com to discuss further! I called customer service on a Sunday one time and they actuall answered the phone. I have always received excellent service with TXU. We saw the introduction of… ”. 111 reviews of TXU Energy "This company really ticks me off! Looked at usage...according to TXU - I have already used 8% more electric in these first few days of July than I did in June. I get frustrated and end up hanging up! I love that my lights are free after 8 ”, “  Also, the 'other company' has 5 star review rating on Google with over 3,000 reviews. We value your privacy. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Please do not use TXU Energy. TXU Energy allowed someone else to open a fraudulent account under my name and SSN. Let us know exactly how your experience was. Please consider emailing your account and contact info to TXUECares@txu.com and we'll reach out to you. ”, “  Unsubscribe easily. I will update my review when I get my final bill. From home to business, find the best electricity plan that fits your needs at TXU Energy So in the end we have to come out of pocket an additional $300 to get back up to date on our utilities! Thank YOU Irwin ”, “  The company is 42.4% female and 49.5% ethnic minorities. However, Texas Electricity Ratings gives TXU Energy 5 stars for their community outreach, plan innovation, and market perception. They gave us a thermostat that I can program from my computer at work and I can see how much it's running from work, and adjust the temperature before I go home. Customer service: 5.0; Online accessibility: 5.0; Business history: 5.0; We’ve broken down our scoring model into three main categories: customer service, online accessibility and business history. Txu energy reviews and ratings added by customers, testers and visitors like you. TXU scams people like a used car salesman. But as “ Green Energy Plans: The Reality ” notes, RECs in Texas are sadly too cheap to do much more than boost retailer profits. I am currently being charged almost $600 a month even though no one is even home during the day. ”, “  It is crazy that this went unnoticed with the company, 1 for energy conservation b/c we were using so much energy, and 2, to… Customer service: On July 31 2020 I had a disconnect in my email...confused and angry I called TXU and explained that that the payment plan was just sat up and the customer service agent stated that I had broke it by not making a payment (Payment was not due until the 23 of august 2020). ”, “  The staff at TXU Energy come from unusually diverse demographic backgrounds. While writing a review please be sincere and honest about the provider. TXU Season Pass: Get 50% off your energy charges all summer and winter! Told the guy what's been happening - he suggests someone stealing my electric maybe, but he "reset" the meter outside. Unsubscribe easily. When you want to shop rates. The best reviewed categories for TXU Energy are trust and transparency and customer service, with 4.7 out of 5 scores. When I told him I had not broke it, he laughed and said, "Let me see what I can do to keep the power on for you.". We watched as the arrival of porch lights first welcomed neighbors and confused moths. Finally, TXU has added “Solar Days” to their prior Free Nights offering, via purchases of solar power and solar and wind renewable energy credits (RECs). TXU Energy Customer Reviews There is so much that TXU Energy customers can rave about and the energy supplier publishes a lot of positive reviews on its website. The worst energy company ever. ”, “  We just started to check into getting lower rates by comparing online. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TXU Energy, sourced by customers like you, to help us all get customer service better, faster and easier. The staff at TXU Energy come from unusually diverse demographic backgrounds. A employee for TXU even said on a recorded call "I hate dealing with you people". 162 Uber reviews in Dallas-Fort Worth, TX. At TXU Energy, we believe that as a customer you have a right to: A fair price from a company you can depend on. They made a billing mistake and under charged us! He never, for one moment apologized or tried to make things right. We cannot keep having same or higher usage after we've traveled for 7-14 days in a month. They also do a bait and switch on you when you have your services. They offer more power to Texans than any other provider within the state. When Connie at the president's office answered she pretended that she never spoke to me just last week, even though I told her word for word what had been said and how I had ended up setting the agreed upon payment up through ROBERT who also is in the president's office... there was nothing wrote up outside that I had made the payment, no agreement was made,.. so today July 31 2020 I made a new (Same as the last agreement) agreement.. Then asked what if I send in weekly payments since I get paid every week? ”, “  They are very unprofessional. Research and Compare TXU Energy rates, prices and plans for Michigan Natural Gas. Read TXU Energy Reviews and Complaints. There is often a lot of red tape at TXU to get through before a consumer is able to actually speak to a customer service representative. Get buying tips about Texas Electricity Companies delivered to your inbox. TXU Energy reviews SaveOnEnergy score: 5.0 out of 5. I see you did pay it..but now we need a bigger payment." I called to speak customer service to see why and all I got was a rude, non American Middle Easterner. This company is a scam, they need to have lawsuits against them and be forced to close their doors. Read honest and unbiased product reviews from our users. But with the other 2 residents working 12 hr shifts Monday-Fri (Overnight), how is it I have this high usage like on weekends when everyone is home (mostly sleeping, but they are home)? ”, Ba, You get your 9 highest kWh usage days (energy + delivery price per kilowatt hour) for free in the summer months: June, July, August, and September; and 7 highest kWh usage days per month for free the rest of the year! I will remain a loyal customer. TXU called to see what they could do to get my business back. Thankfully they have ended a nightmare for me. ”, “  i wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!! Research and Compare TXU Energy rates, prices and plans for Pennsylvania Electricity. Need to look another for another provider like reliant energy which make their own electricity, and not a distribution center like TXU who buy the electricity from providers and seek it to consumers. Get the best TXU Energy Natural Gas plan. I also find it odd that suddenly thermostats keep resetting themselves. I work like most people don't and however when I leave for work at 6:00 am my power goes up until 3:00 pm . Research over 7000 reviews and find a cheap TXU Energy Natural Gas He was so patient and walked me through everything step by step! Always willing to help with issues and they have been in business longer than any others, so you know that they are around to stay. I believe TXU is guesstimating my bill based on average customers...but with 2 cold-natured people - we don't burn the air like everyone else. Check the out but call your carrier first. I was paying 14 cents per KWh. I didn't give anyone authorization to do so. Let’s take a closer look at TXU. Very satisfied, wish i called last month i would've saved a ton of money. I initially contacted the company in the beginning of January 2010 regarding a $430.27 charge for the month of December, because the charges had almost doubled from the previous month and had gone up more than 5 times from the month prior to that. I did not shut the breaker this time, but everything is unplugged and the Thermostat is set to be completely OFF (to avoid the remote adjustments to settings by whomever.) I am currently checking other providers to get clear and free from money hungry TXU. Research and Compare TXU Energy rates, prices and plans for Pennsylvania Electricity. Get our first bill with TXU going on though no one is even home txu energy reviews the day thinking. Friendly when I had the opportunity to speak with a supervisor named (! 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