brand, cousin oliver, linkedIn, mascot, social networking, wizard. Find Steve Online: LinkedIn. Privacy is becoming a ridiculously heated topic now, and it’s intersting to see companies who are offering different forms of introduction/connection services fail to – when it’s right in front of them – protect the privacy and quality of communication that their members receive. It's a wrap for Dollars to Donuts, season 2. We understand that you tried to unsubscribe from this listing by clicking on the Unsubscribe link in the campaign but were unsuccessful. The power strip was a good move-made me instantly popular. People connect with others they know; of course, what it means to know someone is up for interpretation and LinkedIn’s own version of what those links should represent has been ignored by many people. How Google Decides to Pull the Plug (with a perspective on product development and innovation), Blackwater Changes Its Name to Xe, chooses to spend more time with its family, Emails (directly to either of us, or forwarded from friends, and friends-of-friends, We will never rent or sell your personal information to third parties for marketing purposes, We will never share your contact information with another user, unless both of you choose to contact one another, Any sensitive information that you provide will be secured with all industry standard protocols and technology”. Someone is spamming either with or without the consent of Constant Contact. Despite being very pessimistic about the demands of recruiting, we still underestimated the time and complexity required for this project. View the profiles of professionals named "Steven Portigal" on LinkedIn. This Episode’s Sponsor: I just read the 2011 book “It Chooses You” by filmmaker and artist Miranda July. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. LinkedIn; Email; The following is a dialogue between Steve Portigal and Dan Soltzberg about the importance of being aware and the advantages of tapping into your “super-noticing power” in practicing design and specifically in user research. View articles by Steve Portigal. They’re used for spam, and they drop the ball, entirely. We didn’t expect this to happen, and eventually Dan’s inbox and/or his Word document were no longer efficient, and as some participants were scheduled or in negotiation to be scheduled, he ended up with this schedule cum worksheet: Being split across the two of us and these different media, eventually we were interacting with people for whom we had to check our notes to trace back how we had connected to them, which was great for our sample, since it meant we weren’t seeing a group of people we already knew. 25 likes 5 comments. We are sorry for any inconvenience caused. My second run-in with bad support around service abuse comes from LinkedIn, a social networking site. Sure, we had hung up individual pieces, something that was already in a frame, say. Why is it okay that I have to work around the computer’s mistakes? For Reading Ahead, we did all of the recruiting ourselves. A couple squeezed over to make room for me. It was further complicated when we had finished our fieldwork and wanted to go back to everyone who offered help close the loop with them, thanking them for help. 12 likes 1 share. Interviewing Users: How to Uncover Compelling Insights. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Rob Walker on the origins of Twitter's Fail Whale (the indicator that the service is down). It still ends up requiring a significant amount of project management effort on our end, because questions will arise, schedules will shift, people will cancel, client travel must be arranged, etc. Who follows up with them? The Meet and Seat service will allow passengers to choose their in-flight neighbors based on their occupation, mutual interests and appearance. Equally important is listening to users. There are 4 professionals named "Steven Portigal", who use LinkedIn to exchange information, ideas, and opportunities. 2 It’s All Going To Burn 3. But I question the utility here, and the ability to produce repeatable positive experiences in real life. And send me off to someone else? Expert user researcher Steve Portigal breaks down why thinking about bias and mistakes is the key to joyful discovery. andy warhol, culture, facebook, food, KLM, linkedIn, Meet and Seat, MHBuddy, philosophy, quickies, smithsonian, social media, travel, university of north texas, video games. With someone else’s name in the body of the ad (where my name presumably would be). Sure, we had hung up individual pieces, something that was already in a frame, say. Although we’ve done this before, this may be the first time since the rise of social media: we put the word out on LinkedIn, Twitter, Facebook, email to friends, and here on All This ChittahChattah. If you wish to be removed from the mailing list please respond to the person who sent this campaign with your concern. Steve Portigal is an experienced user researcher who helps companies harness the strategic power of insights. So we’ll make our best plan and see what happens. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy: Would you please tell us what spam you received? I was facilitating a meeting, not a user research setting at all. [from steve_portigal] Crewspace – a social network for roadies – [The Internet provides a regular reminder of surprising or niche communities, connecting people that might otherwise remain disconnected, and revealing that these seemingly fringe groups can have significantly large membership. Portigal: I'm excited to discuss “noticing” with you. Interviewing Users: How to Uncover Compelling Insights, The Philosophy of Food Project [University of North Texas], Airline lets passengers choose seat partners based on social media profiles [Springwise]. Transcript Steve Portigal: Welcome to Dollars to Donuts, the podcast where I talk with the people who lead user research in their organization. A few weeks ago someone appeared to be running amok and sending linking invitations to as many people as humanly possible. View Steve Portigal’s profile on LinkedIn, the world's largest professional community. But how does a specialized social networking site differentiate from Facebook or LinkedIn? In the same way as film, animation, and performance, they can be considered a compelling and influential form of narrative art. There’s always something new in every project. There are 4 professionals named "Steve Portigal", who use LinkedIn to exchange information, ideas, and opportunities. Wasn’t the point of going to a café to be around people? Every time I upload pictures to Facebook, it can’t tell the difference between a photograph of a person that I know and an image from advertising, artwork, street art, or otherwise, and asks me to indicate which of my friends are in these pictures. Maybe that’s particularly so for me, as a middle-aged presumed-introvert. Steven has 6 jobs listed on their profile. It’s pathetic! At this point I was fed up; the system expects people to behave reasonably, this person wasn’t, and now I was getting repeated unwanted solicitations. What should we eat? Their unsub mechanism has always seemed reliable, and I’ve felt good about the company as an alternative to other ways of sending mass-email that get flagged as spam, etc. LinkedIn was down for maintenance this evening and this is who ... Next Post Previous Post. But we were having a fairly open-ended conversation. The irony is that it takes a storm or a disaster to break these barriers. New technologies have allowed designers to create increasingly interactive and sophisticated game environments while staying grounded in traditional game types. I stopped at the hardware store, bought a power strip , covered my old 280Z with a plastic tarp in the parking lot, and settled in for a day of work at a local cafe that still had power and a functioning internet connection. It takes an art historical approach, considering the video game as a serious art form in it’s own right, both reflecting our culture and in many senses, helping to shape it. LinkedIn. Other disciplinary approaches may touch on these questions concerning food but only philosophy addresses them explicitly. no false positives) why is it being used? LinkedIn can assure you, LinkedIn was not the source of the spam you received. computers, facebook, fail, linkedIn, smart, stupid, technology. While Dan lead the effort, we both used our own networks, and so we got responses in a number of channels, sent to either or both of us, including: Comments on a Facebook status update. Many years after we moved into our house, we finally hung up our art. Steve Portigal is a true Luminary in the User Experience industry. etc. I’m interested both in the limits of the technologies we use and in our enabling of those limits. Let’s explore how to work together! I had a profound moment this week. Is it possible for you to forward copies of the emails (including full header information) so we may investigate the source of the emails? Workshops. I received a direct invitation which I declined (this is not someone I knew at all), but saw them connecting with others I knew later that day. There must be a tipping point of crowdedness or unusualness that causes people to break the invisible barriers and interact–collaborate, really–in a way that our normal social conventions and level of insularity preclude. As stated in LinkedIn’s Privacy Policy: “Your privacy is our top concern. Website: portigal.com. Stephen has 1 job listed on their profile. Years ago, when email and chat terminals first started appearing as a kind of novelty in cafes, I thought it was one of the saddest things I had ever seen. Do they realize that on airplanes you are stuck next to that person for the next x-amount of hours? Have A Nice Day. Seems a bit of a leap? All This ChittahChattah is the Portigal blog, bringing you observations of daily life, disdainful snark over bad design, updates on my activities, and info about user research since 2001. Steve – UXR consultant, writer and speaker himself – likes to talk about UX research on a meta-level and about the maturity of research. I dunno… do others have a different response to this? Within a few minutes, we had talked consulting and LinkedIn. View the profiles of professionals named "Steve Portigal" on LinkedIn. ... Users ‹#› Portigal Click to edit Master title style Portigal Consulting www.portigal.com @steveportigal steve@portigal.com +1-415-894-2001 Thank you! We checked the account from which you received the campaign email and found that you have received a test email of one of the campaigns created in this account. What do you think of them?’ ”, blackwater, consumed, fail whale, google, innovation, linkedIn, naming, NYT, product development, rob walker, wizard. Of course, bad customer service is always a bad reflection on your brand, but this company’s core brand seems to be that they are a trusted delivery vehicle for email – their stuff is screened, bonded, whatever, to be NOT spam. If I had to guess, I’d imagine a Google Spreadsheet that includes where we got people from, who owns the contact, whether they are participant-candidate or referrer, etc.). He’s a well known author, keynote speaker and the host of the “Dollars to Donuts” podcast where he interviews high-level UX managers on their work, how they developed a UX practice within their organization, and the career path that led them to their current job. The Art of Video Games is one of the first exhibitions to explore the forty-year evolution of video games as an artistic medium, with a focus on striking visual effects and the creative use of new technologies. Often we encounter a bit of process that we may not know how to best manage it. 1. Google purposefully puts out imperfect and unfinished products and says: ‘Help us finish them. I tried to unsub but the link didn’t work. LinkedIn was down for maintenance this evening and this is who announced this on their home page. This ambitious project covers such ground as Food Metaphysics, Gustatory Aesthetics and Food Identity. | We help organizations discover and act on new insights about their customers and themselves. ‹#› Portigal Click to edit Master title style Sameer Chavan Connecting Through War Stories 4. Wind-and-rainstorm-related power outages today brought telecommuters in my area out of the woodwork. Follow He is the author of Interviewing Users: How to Uncover Compelling Insights and recently Doorbells, Danger, … Maybe they are known widely as a spamhaus (as they are called) but I’d never been aware of it. Their less-than-helpful reply. Many years after we moved into our house, we finally hung up our art. Of course, I described the situation clearly in my first message, but they obviously didn’t read that. Thank you for contacting Constant Contact Customer Support. Who the heck is that? Who the heck is that? Groan! Most products have an official blog to explain changes, and customers are encouraged to share their thoughts. Some people were potential participants, some were referrers to other potential participants, and some were both. Please be informed that certain features like “Unsubscribe” link do not function in the test email. The exhibition will feature eighty games through still images and video footage. Yesterday it encouraged me to connect with someone who recently passed away (and whose passing was widely noted). Blog. Note that Dan is able to jump in and make contact directly. Transcript Steve Portigal: Welcome to Dollars to Donuts, the podcast where I talk with the people who lead user research in their organization. It was cancelled on 6/15/06. The Art of Video Games [Smithsonian] – I am seriously tempted to make a trip to DC to see this exhibit. The next day I received another connection attempt from the same person, this time through the “school colleague” feature of the system. Learn More. These are simple yet difficult questions because they involve philosophical questions about metaphysics, epistemology, ethics, politics, and aesthetics. Get In Touch. Rob Walker on the origins of Twitter's Fail Whale (the indicator that the service is down). Sit back, relax, and ponder the meaning of flat meats and reluctant ketchup. KLM believe it will provide an opportunity for networking, though other reports suggest it’s more likely to be used as a matchmaking tool. But how does a specialized social networking site differentiate from Facebook or LinkedIn? I for one still want some part of IRL to be uninfluenced by social media. I imagine many folks are familiar with the email newsletters from Constant Contact, that feature the SafeUnsubscribe logo above? Airline lets passengers choose seat partners based on social media profiles [Springwise] – A clever concept at first glance, and certainly a perfectly understandable, some might even say natural use of social media, right? And given the range of platforms we were using, with their associated restrictions (and unclear social protocols), we had to scramble to figure out who could and should communicate with who to follow up and get to the point where we could see if the people in question were right for the study. It aims to disseminate information about the philosophical investigation of food; increase the visibility of food as a topic for philosophical research; serve as a resource for researchers, teachers, students, and the public; galvanize a community of philosophers working on food issues; and help raise the level of public discourse about food, agriculture, animals, and eating. Words by Carrie Neill, Visuals by Emi Tolibas Share on Facebook Share on Twitter Share on Linkedin Recommended Designing for Unmet Needs Steve Portigal. If it wasn’t from them at all, you’d think they would have identified that, rather than the ridiculous “test email” story. Recent Projects Who/What we What was being Key Insight studied designed New mothers … Benefits Learning by doing • – Collaboration (“throw an idea”) – Humor – Timing – Presentation – Listening … Improv edit Master title styleClick to is not stand-up comedy In contrast to improv, stand-up is … I used the “spam” word and that clearly blinds support staff from reading the rest of the message. If you have any further questions please send us a note. Steve is the Principal at Portigal Consulting LLC – a consultancy that helps companies discover and act on new insights about their customers and themselves. I’ve received any number of newsletters sent via their service always from business or people I know. LinkedIn was down for maintenance this evening and this is who announced this on their home page. Develop your skills and be inspired with your team in one of my dynamic in-house workshops. This was a few wees ago, and they’ve completed ignored me. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Every day they email us an updated spreadsheet (or as they call it “grid”) with responses to screener questions, scheduled times, locations, and contact info. View the profiles of professionals named "Portigal" on LinkedIn. May 10, 2016. In his podcast, Steve Portigal talks with the people who lead user research in their organizations. How could anyone trust them, or in fact, permit them to send us email, if this is what we are letting ourselves in for. Doorbells, Danger, and Dead Batteries: User Research War Stories. Upcoming SlideShare. Steven has 1 job listed on their profile. An ad for some online pajama sales. We haven’t figured out what we’ll do next time; we won’t forget the challenges we’ve had but there’s just not time or need right now to plan for the future. [Perhaps this was some sort of phishing scam, like those fake emails we receive from eBay, PayPal and every bank imaginable, asking us to log in and verify our accounts – those messages are clever fakes and don’t come from the companies they appear to come from]. I’ve never met anyone who doesn’t really enjoy connecting with people in this way, which begs the question: why don’t we just live like this all the time? ‹#› Portigal Click to edit Master title style“We’re wired for story. The exhibition will feature some of the most influential artists and designers during five eras of game technology, from early pioneers to contemporary designers…Video games use images, actions, and player participation to tell stories and engage their audiences. In a regular client project, we write a screener and work with a recruiting company who finds potential research participants, screens them, and schedules them. I thought this was semi-legit and so I contacted the company about this messed up message they were sending out. Let’s explore how to work together! Questions? I contacted their abuse address, which I should have done in the first place. How should food be distributed? The Omni Project; About Steve . All the while, of course, proclaiming how they are indeed doing so. Connecting The Play of Improv with The Work of Ethnographic Research Steve Portigal ICSID/IDSA Connecting 07 October 19, 2007 Connecting the Play of Improv with the Work of Ethnographic Research 1 ; This Talk An (quick) exploration of the connections between two very different tools (improv and ethnography) – Also available as a half-day workshop – Google “portigal improv … There are 20+ professionals named "Portigal", who use LinkedIn to exchange information, ideas, and opportunities. The mind reels with potential horror stories. 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