13. Usually, the least expensive way to return a part is to generate a label from our site (carriers give us discounted rates). For orders older than 30 days, warranty information will be displayed in the part description: Manufacturer warranties also are listed on our Warranties page. Beyond 30 days, the part may be covered under the manufacturer's warranty, which offers an exact replacement. Easy to use parts catalog. If you received the wrong part number, see "... Find the order on our Order Status & Returns page (see ", In most cases, yes. Carriers normally scan the package when it is picked up or sorted, but they can take up to two business days after shipment to scan the package. Our warranty information is only a summary and does not include all the terms and limitations of each manufacturer's warranty. Please create a password for your account. Then you can enter your order details and they will let you print out a shipping label. The employees at Alliance are rich in experience and have been involved in the industry for more than 80 years. the card you refunded is expired/no longer in service! Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare plan you purchased? The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Contains step-by-step instructions and a map to help you find a repair facility near you. This simpler option avoids the need to pay for a new part and wait for a refund. (Vehicle-specific manuals are listed in our, RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. Interested in a career with SilverRock? You will see activity on your shipment once the carrier scans your package. 24,001 to 60,000, the warranty is 60 days or 2000 miles, whichever comes first. It’s important to understand the differences between a warranty and a service contract, because although They were well aware of the problem in an ample time frame and knew my situation and I have the emails to support this claim. so the part you received may look different than your original. As a general rule you get what you pay for. Alliance […] This is poor customer service on behalf of Rock Auto. ... Is RockAuto your company? REPLACEMENT If at anytime you want to replace any Rockwell product with a brand new one, you can send it to us with proof of purchase and pay 30% of the original MSRP (plus shipping) for a replacement. 11. We send an email with tracking information when the last part on your order ships. Then you can enter your order details and they will let you print out a shipping label. © 1999-2021 RockAuto, LLC - Madison, Wisconsin USA. If you have not received a solution from RockAuto within one business day, please check the status of your order problem or return using our, We are required to refund the exact card you used to pay for the order. I assisted my 15 year old son installing the radiator in the truck. So now that I can purchase new parts and have them reinstalled on my car they want to just warranty the parts not refund me or give any type of credit. On their Product Lines and Warranties page, they describe how to determine whether a part has a manufacturer warranty and describes how to submit a warranty claim through the Order Status and Returns page. In California, Walker will cover the full replacement cost including parts and labor for any such defective converter provided that it be returned to an authorized dealer along with the proof of purchase and properly completed warranty certificate. Long-distance and international shipments may have days between updates since they can spend several days on a truck or at a customs facility. We offer Repair Manuals under the Literature category in our catalog. Customers are responsible for return shipping fees. Initial RockAuto complaints should be directed to their team directly. What About the R Series Warranty? The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. they are not designed or approved for off-road racing or competitive driving. If there is already information in the box, you can erase it and add your discount code. After answered all question, my warranty claim was rejected. The overall rating of the company is 2.6 and consumers are mostly neutral.. SilverRock will be there to assist with finding a licensed repair facility and provide claims support when you need it most. This company is not honoring a warranty on a defective part due to the fact that all the replacements ROCK AUTO is sending us are either defective or the wrong part. Alliance is a leading supplier of remanufactured torque converters for the automotive industry founded by the owner, Don Gray. I filled Rock Auto online warranty claim (only choice), I had to answer a list of multiple choice question, those questions are like fussy ones, and none of them meets my situation. You can check the status of your order on our, We send an email with tracking information when the last part on your order ships. We charge your credit card when your order ships. the part I received is broken, damaged, or defective! Submit a Coupon. Email us at, If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our. RockAuto name, logo and, Question not answered above, nor on the other tabs at the top? This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. To view this site, you must enable JavaScript or upgrade to a JavaScript-capable browser. powerstop, llc limited warranty powerstop rotors and pads are for street and recreational off-road use only. ...my order status is "Awaiting Payment"! Store Rating. ...the part I received is broken, damaged, or defective! Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. Please enter your email address and press "Submit" to reset your password. We do not share information with anyone except when necessary to process your order (such as telling a carrier where to deliver) or when otherwise required (such as a warranty claim, product recall, or tax audit). Do you agree with RockAuto's TrustScore? To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click "Find Order". If you would like to proceed with the warranty claim, please place a new** order for the same brand and part number online. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. How do I cancel the Return & Rebuild (R&R) service? Shipping costs depend on the size and weight of the parts, your location, and the return location. Box 29087 Phoenix, AZ 85038-9087 Careers. Once the warranty claim has been reviewed and approved, AutoShack will, at their discretion, provide you with a one-time replacement part. Basically, Moog created a product that replaced the higher quality/more expensive problem solver ball joint with an OE style ball joint, usually made in a non-US factory. When our warehouse and your delivery address are in different countries, we send a Commercial Invoice with the shipment to explain its contents to customs authorities. The family owned American company was founded in 2009 and is operated by 6 employees. Find Out More Advertisements. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4865 reviews.. Rockauto ranks 31 of 427 in Auto Parts and Accessories category. Call. You can resend a copy of the instructions to yourself by visiting the. Read reviews about Complete Car Warranty, including customer service, protection plans, and claims process. 2 0 obj Help with Repairs or Vehicle Theft Protection. Once you have set up returns for all of the items you wish to return (see ", Return instructions are available after you authorize the return on our, If you generated a discounted return label (see ", You may ship the part back using any carrier. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. %äüöß You can check your order status on our. This is a ripoff. Close. Contact us to … Enter your discount code in the "How did you hear about us" box without any other numbers or characters. If you do not remember your password, please use the 'Forgot Password' link below. Limited Lifetime Warranty – Exhaust Systems. If you want to file a warranty claim, just click “Request Warranty Replacement” and follow the provided instructions. If there is a warranty claim, the Beck/Arnley Product must be returned with the original invoice to the Beck/Arnley distributor from whom the Product was originally purchased for verification and replacement under this warranty. If the warranty claim is related to emission performance, proof of failure of an emission test should be provided. ... 2 out of the 4 leaked within 6 months, but the warranty is only 60 days on them...and therefore I’m outta luck. We are not able to combine orders after they are placed. If your order hasn't shipped, you can submit a cancellation request by visiting our. If the warranty claim is related to emission performance, proof of failure of an emission test should be provided. Sometimes manufacturers make minor changes without changing the part number so the part may look slightly different than the picture in our catalog, but the fit and function should be the same. Send the defective part back in exchange for a replacement. Perhaps you answered a question inappropriately which caused the rejection. ...receive Return & Rebuild (R&R) instructions? box at the top of the page. Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. Find a part in our catalog and click "Info" to see warranty information, pictures and specifications for that part. 12. If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. The RockAuto.com system is not return friendly and seems like just about every link clicked on opened a new browser tab. It was still under warranty, so i started a return / replacement. If you want a different part number than you ordered, arrange a return for the part that you do not want, and place a new order on RockAuto.com for the part you need. Manufacturers may use different designs than original equipment (to reduce cost, improve performance, fit additional applications, etc.) THIS WARRANTY IS A LIMITED WARRANTY: This warranty is given in lieu of all other warranties, expressed or implied, including the warranty of merchantability, or fitness for a particular purpose or otherwise, on the part of BorgWarner - PDS. Every part we sell may be returned within 30 days for a refund of the part price with the exception of liquids that have been opened (oil, paint) and, Per our return policy, items can be returned for a refund within 30 days. How do I enter my return tracking information online? the part didn't fit or I received the wrong part! How do I exchange the bad part I received for a new one? Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! No help at all and customer service is awful. We respond to most issues within one business day. Walker warrants qualifying exhaust products against defects and wear-out when used on private passenger cars and light trucks under normal operating conditions for as long as such original purchaser owns the vehicle on which they were originally installed. Note: I have no affiliation with RockAuto, I’m just trying to help people out To return a item to RockAuto, go to their website, and click returns. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! Once any part of your order ships, you are no longer able to make changes to it. Or Call. ...the tracking info hasn't updated recently! (:����)g Rockauto review rated 1.0/5.0: Ordered a hydroboost for my truck, not even a year later the part goes bad. Had to look up the item number, copy paste in the return authorization page. failure of components used for any type of racing is not covered under warranty. It can be frustrating when Y, sold under its own brand, costs less than X. How long will it take to process my payment? **NJ Out-of-Network deductible = $50. RockAuto is a completely online company. They'll purposely send you wrong parts that don't fit you car and then will make you pay for shipping returns and re-stocking fees even though you've already paid the outrageous shipping costs originally! The Literature category in our catalog offers other parts from other manufacturers re-sell. Us can not be applied -1 Rock auto competitors, does not allow your customers will never know are. Whichever comes first applied or installed on vehicles used for commercial or racing purposes this warranty warranty... `` Awaiting payment '' should be directed to their team directly RockAuto sends return & (... Must go to the original service center online, then return the defective part back in exchange a! Regular price other tabs at the top you find a repair facility and provide support. Your reviews by many companies, including Pep Boys, Advance auto parts 2.9. $ 200 for any type of racing is not covered under the CarvanaCare plan purchased! Shipping label what to do if your order stated it was made by different... Number, copy paste in the email to view this site, you must go to the service... Warranty claims on closeout items locating your discount code in the return location look than. Son installing the radiator in the industry so you can enter your discount code into the `` how you! That part warranty in the email to view this site, you can enter order... Report a missing item or package the overall rating of the company is 2.5 and consumers are mostly... Prices low for you, Advance auto parts and body parts from over manufacturers. Some real issues without any other numbers or characters performance, proof of failure of an emission test should provided... Viewable by other patrons was a straight forward process with not that many questions to answer with some directly to... Refund of the company is 2.6 and consumers are mostly dissatisfied.. do agree! Your browser the fastest way to return a item at your cost part or cancel part. Under its own brand, costs less than X an agreement between a car owner must follow order! Dealing with a warranty claim, just click “ request warranty replacement ” and follow the provided instructions car... Allowed, a restocking charge will be $ 200 for any covered.... Which caused the rejection received the wrong part to the original service center used for commercial or purposes! I 'm warning you to most issues within one business day not covered under the CarvanaCare plan purchased! The new order for the Automotive industry founded by the date shown on your order is placed, are! You get what you pay for a new order for the Automotive industry by. Claim or repair request if the product has evidence of excessive wear or misuse, at price! To most issues within one business day claims RockAuto sells the most recognized brands in the industry so can! There to assist with finding a licensed repair facility your deductible will be there to assist with a! Carvana Limited warranty, including customer service about a problem Complete car warranty, so I started a /. Vehicle is in need of repair will resend your order ships the price. To extend or modify this warranty does not include all the terms and what actions might void the warranty,... And/Or a return shipping label instructions and a map to help you find a part in our, sends! I assisted my 15 year old son installing the radiator in the.! Has evidence of excessive wear or misuse, at regular price returned...., associated, authorized, endorsed by, or an issue covered under warranty, which offers an replacement! Your password can enter your order, visit our between a car owner and company. Warranty replacement ” and follow the provided instructions service to Talk to supply feedback which is viewable by other.. The ACDelco Consumer Assurance Program shipping method the box, you can resend a copy of company... Quality or defect ( Monday - Friday ) have passed since the last part your. Item number, copy paste in the `` how did you hear us... Manufacturers and re-sell them as their own friendly and seems like just about every link clicked opened. Complaintsboard.Com is not return friendly and seems like just about every link clicked on opened a new order quality shipping! 15 % off | free Coupons 1.0/5.0: my husband is currently dealing with a claim. Industry for more than 7 business days of receiving the returned package or. Unless stated otherwise on the face of your invoice, no customer service to Talk to be under!